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Frequently Asked Questions

If you have any questions, please don't hesitate to reach out to us at help@support.miraclebrand.co and we will get back to you during
our office hours from Monday - Friday, 9 am – 6 pm ET.
About Us

Miracle was founded in 2019 with the goal of bringing a dash of Miracle to people’s daily lives through better-for-you products.

The foundation of this begins with sleep. We believe better sleep can lead to a better you, so we created a system of products to help you rest easy each night, and live better every day.

We proudly joined the Pattern Brands family in 2023; Pattern is a collective of brands guided by one purpose: to make home more beautiful and more functional, room by room.

Who is Pattern?
Pattern is a collective of brands on a mission to help you find more enjoyment in the everyday, starting at home.

Our products are thoughtfully designed and curated to turn everyday motions into intentional, enjoyable rituals of everyday living.

Our brands include: Miracle, GIR, Open Spaces, Onsen, Yield, Letterfolk and Poketo.

Do you offer free returns?
We offer free returns within our 30-day return window on U.S. orders. To start a return, please send us an email at help@support.miraclebrand.co with your order number and reason for returning.

How can I contact Miracle Brand LLC?
Please send all customer service inquiries to help@support.miraclebrand.co . We'll get back to you as quickly as we can within the hours of 9am-6pm ET, Monday-Friday.

Where can we be reached by email?
You can reach us by email at help@support.miraclebrand.co.

Can we be contacted by phone?
We don't offer phone support for customer service. Our business line is +1 888-683-4875, but please send all customer service inquiries to help@support.miraclebrand.co

Returns
Do you offer free returns?
We do offer free returns on U.S. orders within 30-days of delivery. To begin a return, please send us an email with your order number and reason for returning to help@support.miraclebrand.co.

We do not accept returns on international orders, and we do not accept returns on items marked as final sale at the time of purchase.

What's the status of my return & refund?
Returns can take up to 10 business days to process, and then once processed, your refund can take another 2-7 business days. We do our best to process returns and refunds quickly!

Do you offer a satisfaction guarantee?
We want you to love your purchase, but if you're not completely satisfied, we understand and will gladly help you return. To begin a return, please send us an email with your order number and reason for returning to help@support.miraclebrand.co.

Do you refund shipping costs?
All shipping costs are non-refundable and are the responsibility of the customer.


Shipping
Where will my order ship from?
All orders ship from our U.S. warehouses. We have several across the states to provide the fastest shipping we can to each region!

What shipping carrier do you use?
The shipping carrier depends on the item being shipped and the shipping location, but we usually partner with FedEx, UPS, and USPS.

How long will it take to get my order?
Most orders process within 1-2 business days, and shipping usually takes an additional 3-5 business days.

Please keep in mind that shipping can take longer during the holidays and in severe weather conditions.

Can I edit or cancel my order?
If you need to make any changes to your order (cancel, edit products, edit shipping address, etc.), please send us an email at help@support.miraclebrand.co as soon as you can and we'll do our best to help.

We can't always guarantee the edit, because our orders do ship quickly, but we'll do our best!

How do I track my order?
Once your order ships, you will receive an email containing your tracking number. Once tracking numbers are created, it can take up to 24 hours for movement to be reflected. If you're having trouble locating your tracking number, please send us an email at help@support.miraclebrand.co and we'll gladly help!

Please keep in mind that shipping can take longer during the holidays and in severe weather conditions.


Do you ship to APO, FPO, or P.O. Boxes?
We are not currently able to ship to APO, FPO, or P.O. Box addresses.

Do you offer expedited shipping?
We do not offer expedited shipping at this time.

Do you charge sales tax?
Yes! Taxes are added to each order in accordance with your local regulation.

Do you ship internationally?
Yes! We currently ship worldwide. Shipping times and fees will vary depending on location.

Duties & Tax (Canada Specific)
Normally taxes are included in prices listed online, but as international duties vary from place to place and are outside our control, we aren't able to list them.

When a package is shipped from the U.S. to Canada, the Canadian government requires duty to be paid on receipt, so we sadly can't take care of it for you at checkout. If you'd like more info here's the government website:

https://www.international.gc.ca/trade-commerce/trade-agreements-accords-commerciaux/agr-acc/cusma-aceum/text-texte/toc-tdm.aspx?lang=eng

Payments
What forms of payment do you accept?
We accept most major credit cards and Paypal!

I just placed my order. Can I change the payment method?
We are unfortunately not able to make changes to payments once an order has been placed.

Bedding & Towels

What is the thread count of Miracle Made® Sheets?
The most recent generations of Miracle Made® Sheets are made with 300-thread-count fabrics to help give a premium and silky-soft feeling. Beware! Many brands selling sheets claiming a 1,000+ thread count are bending the truth and simply cutting the threads in their product to increase their thread count artificially.

What are Miracle Made® Sheets made of?
Miracle Made® Sheets are a Eucalyptus Lyocell blend made from our innovative Miracle Clean & Cool™ fabrics which are NASA-inspired and silver-infused.

Where are your materials sourced?
Our materials are sourced in India, Pakistan, and China!

Where are your products manufactured?
Our products are designed in the U.S. and manufactured in a few different locations. As of 2023, our bedding is manufactured in India and our bath towels are manufactured in Pakistan. Our bedding and towel manufacturing team has over 50 years of experience in the textile industry.

What makes the silver-infused bath towel better than a traditional bath towel?
Our silver-infused technology helps prevent up to 99.7% of bacteria growth, helping keep your towel cleaner for longer.

Do the sheets have deep pockets?
Our sheets are designed to fit mattresses up to 16 inches deep, but be sure to measure your mattress before placing your order!

What tests have you done to ensure your silver-infused products are effective in eliminating bacteria?
We hired an independent agency whose mission is to test the transmission of infections in the products they serve. The scientists in this agency have over 20 years of academic research experience and have worked on numerous research initiatives including the use of antimicrobial surfaces in healthcare environments. The lab tests products that reduce bacteria on environmental surfaces including soft linen goods. We tested multiple products with and without silver-infused technology and noticed that all products without our unique silver-infused technology doubled in bacteria every 20 minutes. All products with our silver-infused technology reduced bacteria growth by up to 99.7%.

Do your sheets contain toxic chemicals?
All Miracle sheets and towels are OEKO-Tek certified which means they are free from any harmful chemicals and will be gentle on your skin.

Is there elastic all the way around the fitted sheet?
Yes! Our fitted sheets come with a stretchy band that goes underneath the mattress ensuring a snug fit on all types of beds.

Do your sheets have a tag identifying the long and short ends?
Our sheets have two labels showing the short and long side so you won’t need to waste any time measuring.

Do your sheets attract pet hair?
We love our pets on the bed! Our sheets are silky which means that they will resist lint as well as dog hair, so all you have to do is shake them off!

How are Miracle Made® Sheets Self-Cleaning?
Miracle Made® Sheets are made with our innovative and NASA-inspired Miracle Clean & Cool™ fabrics which are infused with a small amount of silver treatment to help prevent up to 99.9% of bacteria growth. Silver ions possess a positive charge and connect to bacteria like a magnet which helps prevent the bacteria from reproducing. This is why our sheets stay fresh and clean longer than your average sheets!

 
Bedding & Towels Care

Should I wash the sheets/towels before using them?
Yes! We recommend washing all products before use.

For details on how to look after your Miracle products refer to our Care Guide.

Can the sheets go in the dryer?
Miracle sheets can go in your dryer, just keep it set to low and remove promptly.

For more details, see our Care Guide.

How many times can you wash the sheets before the silver washes away?
Since the antibacterial silver treatment is directly infused with the fibers, it will never wash away!

How often do my sheets need to be washed?
While our sheets repel bacterial growth, dust and dirt can still accumulate so we recommend washing them every 10-15 days. Normal sheets should be laundered every 4-5 days.

What are the recommended care instructions for the bedding?

  1. Machine wash warm using mild, liquid detergent or our Miracle Laundry Detergent Sheets
  2. Wash similar colors together
  3. Tumble dry low and remove promptly
  4. Warm iron, if necessary
  5. If there are any loose threads, please cut them with scissors instead of pulling
  6. Do not wash with zippers, hooks, or anything that can get caught on the fabric
  7. Do not use fabric softeners or powdered detergent
  8. Do not use household cleaning products
  9. Avoid personal care products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach. These items may include: skin care and acne medication, hair products and dyes, cosmetics, toothpastes and other toiletries.
How do I remove stains?
We recommend pretreating any stains prior to washing with a gel laundry detergent and let it rest for 1-2 hours. Once the stain has been treated and rested, you can wash according to the care instructions!

Laundry Detergent Sheets
What are the ingredients?

Our all-natural, vegan, and cruelty-free ingredients are: Coconut oil, alcohol, natural vegetable oil, coconut oil extract, deionized water.

How does the Laundry Detergent use less energy and water?
Miracle Detergent Sheets are produced in a compact form to reduce water waste. Each sheet uses only 1.5x its weight in water for its entire production process. Additionally, our Laundry Detergent Sheets weigh ~90% less than 32 loads of traditional liquid detergent. This means lower emissions in transportation and shipping. Our packaging is also biodegradable!

Can I use the laundry detergent sheets on all fabrics?
Miracle laundry detergent sheets can be used in place of any regular laundry detergent. Individual fabrics vary, so be sure to check the label on your garments!

Will my laundry detergent sheets ever expire?
Our laundry detergent sheets should last up to 3 years if kept in the right conditions. We recommend keeping them in a cool, dry, and ventilated area!

Is it safe for use on children's clothing?
Our laundry detergent sheets are eco-friendly and hypoallergenic; using only 4 natural ingredients that are kind on your fabric and skin. Our sheets have been tested on children's clothes and fabrics, and have been considered safe to use for a majority of children. Certain children may have more sensitive skin and require a unique detergent, so we recommend running a few tests before the full use of the product. This product should not be used for anyone who is allergic to coconut.

Why do you use coconut oil?
Coconut oil is commonly used in many soaps. Dodecanol, a fatty acid derived from natural coconut oil is a cleansing surfactant or detergent. Polyglycol Ether, also derived from coconut, is a gentle solvent that dissolves the dirt and stains. Coconut oil is also more gentle on the skin!

Why do you use alcohol?
We use Polyvinyl Alcohol, which is used as a coating agent for many pharmaceutical products and laundry/dish detergent pods. It is also used in eye drops. This ingredient helps the laundry detergent sheet dissolve.

Gifts

Do you offer gift cards?
We do offer digital gift cards in the amount of $20-$250. You can purchase a gift card here.

Warranty

1. 2 Year Warranty 

Your Miracle Brand sheet set, pillowcase pair, duvet-comforter cover, towel(the “Product”) can be covered by a purchasable 2-year limited warranty (the “Warranty”). This Limited Warranty gives you certain legal rights, and you may also have other rights which differ from state to state. The 30-day money-back guarantee supersedes the warranty in the first 30 days. The Limited Warranty applies to one Product of your choice.

2. Products covered by this Limited Warranty

This Limited Warranty extends to sheet sets, pillowcase pairs, duvet-comforter covers, and towels manufactured by Miracle Brand and purchased directly from Miracle Brand.

3. Who this Warranty extends to?

This Limited Warranty extends to the original purchaser of any Product as long as they have bought the 2 year warranty. All Miracle Brand warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser of the Product. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Product from Miracle Brand. Please retain a copy of your receipt as proof of purchase. All Miracle Brand limited warranties are not transferable.

4. Miracle Brand's limited Warranty and responsibilities

Miracle Brand warrants the Product in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 2 years from the time your Product is purchased by you when the Product is used normally for its intended purposes.

5. What this Limited Warranty covers

This Limited Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

This Limited Warranty does not cover the following:

  • Normal wear and tear as a result of washing and intended use. Please always follow our care guide: Antibacterial Fabric Towels & Sheets Care Guide
  • Comfort preference.
  • Physical abuse or damage to the Products, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by physical abuse, negligence, improper installation or misuse.
  • Damage caused by institutional or commercial use.
  • Damage caused by Acts of God or other natural forces.
  • Replacement of any non-defective pieces of the Products (for example, if one component of the Product is defective, then we will replace the defective component only).
  • Any Products by resellers who are not authorized retailers.
In the event of a Defect, Miracle Brand's sole and exclusive liability and your sole remedy under this Limited Warranty will be, at Miracle Brand’s option, to provide a repaired or replacement Product, subject to your fulfillment of “Your Responsibilities” below. The replacement Product may be provided in a color different from the Product you originally purchased.


6. Your responsibilities

In the event of a Defect and in order to get the benefit of this Limited Warranty, you must return your Product to Miracle Brand and provide Miracle Brand with proof of the original date of purchase. Should shipping costs be required to return your Product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this Limited Warranty. In the event of a Defect, Miracle Brand will ship a replacement Product (if applicable) to you. The replaced Product is subject to the same limited Warranty as the original Product. For example, if you obtain replacement Towels that are the same style and price as the original Towels, then the warranty term of the replaced Towels begins from the date of purchase of the original Towels.

All claims should be emailed with photos to help@support.miraclebrand.co