Frequently Asked Questions
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About Us
What is Miracle Made®?
Miracle Made® creates thoughtfully designed bedding and bath essentials that stay cooler, feel fresher, and make everyday routines easier.
We believe great sleep isn’t an accident. It’s the result of details most people never think about—how fabric feels at 2 a.m. How long sheets stay fresh. How they hold up, wash after wash. Behind every product is a team obsessed with getting those details right. Because when your bed works the way it should, bedtime feels effortless. And mornings feel better.
What is Pattern?
We joined the Pattern family of brands in 2023—a collective focused on making home more beautiful and more functional, room by room.
Pattern was built around one idea: helping you find more enjoyment in everyday life. From kitchen to bathroom to bedroom, each brand is designed to make the little rituals feel more intentional and joyful.
Our family of brands include Miracle Made, GIR, and Onsen.
Shipping
Where do orders ship from?
All orders ship from our U.S. warehouses. We have multiple fulfillment centers to help reduce delivery times.
Which shipping carrier do you use?
The shipping carrier depends on the item being shipped and its shipping location, but we usually partner with FedEx, UPS, and USPS.
How long does shipping take?
Orders typically process within 1–2 business days. Once shipped, most U.S. deliveries arrive within 4–7 business days.
Please note: delivery times may be longer during holidays or severe weather.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking may take up to 24 hours to update after it’s created. If you can’t locate your tracking details, email us at help@support.miraclebrand.co and we’ll help.
Can I change or cancel my order?
Orders move quickly once placed. If you need to make a change, email us as soon as possible at help@support.miraclebrand.co and we’ll do our best to help. While we can’t guarantee edits, we’ll always try.
Do you ship internationally?
We currently ship to the U.S. and Canada. Shipping times and fees vary by location.
Please note: Canadian orders may be subject to duties upon delivery. These are determined by local regulations and are outside of our control, so we do not list them on our site.
For more information, visit: https://www.international.gc.ca/trade-commerce/trade-agreements-accords-commerciaux/agr-acc/cusma-aceum/text-texte/toc-tdm.aspx?lang=eng
Do you ship to APO, FPO, or P.O. Boxes?
At this time, we’re unable to ship to APO, FPO, or P.O. Box addresses.
Do you offer expedited shipping?
We do not currently offer expedited shipping.
Do you charge sales tax?
Yes. Sales tax is applied based on local regulations at checkout.
Returns
Do you offer free returns?
Yes. If you decide Miracle Made isn't the right fit after using them, you can return them within your 100-night trial. We offer free returns on U.S. orders within 100 days of delivery. If something isn’t quite right, email help@support.miraclebrand.co with your order number and reason for return, and we’ll send you instructions.
We do not accept:
- International returns
- Items marked Final Sale at time of purchase
- Shipping fees are non-refundable.
When will I receive my refund?
Returns may take up to 10 business days to process once received. After processing, refunds typically appear within 2–7 business days depending on your bank. We work to process returns as quickly as possible.
Do you refund shipping costs?
All shipping costs are non-refundable and are the responsibility of the customer.
Sleep Well Guarantee
We want you to love what you ordered. Our Sleep Well Guarantee gives you up to 100 nights to try Miracle Made products at home. Use them, wash them, and see how they feel in your routine. If they’re not right for you, you can return them.
When does my 100-night trial begin?
Your 100 nights begin when your order is delivered. So go ahead—make your bed and get some sleep.
Can I return products that have been used or washed?
Yes. Eligible products may be returned within the 100-night trial period, even if they have been used or cared for according to their instructions. That is exactly what our Sleep Well Guarantee is for: giving you time to experience Miracle Made products in real life before deciding.
Is the Sleep Well Guarantee a warranty?
No. The Sleep Well Guarantee is a 100-night trial that gives you time to use and experience Miracle Made products at home before deciding if they’re right for you. It is not a product warranty and does not replace or extend any applicable warranty coverage. For details about our warranty, please see below.
Payments
What forms of payment do you accept?
We accept most major credit cards and Paypal.
I just placed my order. Can I change the payment method?
We unfortunately cannot make changes to payments once an order has been placed.
Sheets
What are Miracle Made® Sheets made of?
Our cooling bed sheets are crafted from breathable 100% cotton with a smooth sateen finish. Each set is finished with a Swiss-engineered silver treatment that helps reduce up to 99.7% of odor-causing bacteria on the fabric—so they stay fresher between washes.*
What does the silver finish do?
The silver treatment helps limit odor-causing bacteria on the fabric. That means sheets stay cleaner longer—and laundry doesn’t feel constant.*
Are these sheets good for hot sleepers?
Yes. Our Luxe Cooling Sheets are made from breathable cotton that lets heat escape instead of trapping it. If your bed runs warm, they’ll feel cool, airy, and comfortable—never slick or synthetic.
Our Extra Luxe Cooling Sheets include an added cooling treatment for sleepers who run especially hot.
What is the thread count?
Our Luxe and Extra Luxe Sheets use a 300 thread count. They’re soft from the start and designed to get even softer with every wash.
Do your sheets contain harsh chemicals?
No. All Miracle Made® bedding is OEKO-TEX® certified and made without harsh chemicals—so you can feel confident about what touches your skin.
Do the sheets fit deep mattresses?
Our fitted cooling sheets are designed to fit mattresses up to 17 inches deep. We recommend measuring your mattress before ordering to ensure the best fit.
Is there elastic all the way around the fitted sheet?
Yes. Full-perimeter elastic keeps the fitted sheet snug and secure—no slipping, bunching, or corners popping off at 2 a.m.
How often should I wash my sheets?
Most sheets need weekly washing—and can feel stale after just a few nights. Because our silver-treated sheets stay fresher longer, many customers find they can wash less often without giving up that clean-sheet feeling.*
Will the silver wash out over time?
No. The silver treatment is built into the fabric to last through normal use and washing.
Should I wash before first use?
Yes. We recommend washing your sheets before your first use to freshen them up after packaging and help the cotton settle into its best feel. Like any good cotton bedding, they’ll continue to soften with washing and use.
How do I care for my sheets?
Machine wash warm with similar colors using a mild detergent. Tumble dry low and remove promptly. Warm iron if needed. For more information on caring for your sheets, and tips for removing stains, visit our Care Guide.
Bedding
What’s the difference between your two comforters?
Our Cooling Comforter is especially light and cool-to-the-touch, designed for hot sleepers who tend to overheat at night or as an ideal summer comforter. Some customers even use it as a cooling blanket for the couch.
Our 3-Temperature-Zone Comforter® offers balanced warmth and breathability—cozy at your shoulders and feet, cooler across your core.
Which comforter is best for hot sleepers?
If you regularly kick off the covers or wake up warm, choose the Cooling Comforter. It’s designed to feel lighter and keep you cool through the night. If you prefer year-round, balanced comfort, opt for the 3-Temperature-Zone Comforter®.
Are the comforters machine washable?
Yes. Both comforters are fully machine washable and designed for easy care.
Can I use the comforters without a duvet cover?
Yes. Both feature finished detailing that allows them to be used as a standalone comforter or layered as a blanket.
How does the RemyCloud® Adjustable Cooling Pillow work?
The RemyCloud® Cooling Pillow is designed to adapt to how you sleep. Inside, you’ll find two removable inserts. Use both for higher, firmer support. Remove one or both to create a lower, softer profile for. Adjust it your way to match how you sleep—whether on your back, side, or stomach.
Is the RemyCloud® Adjustable Cooling Pillow good for hot sleepers?
Yes. The RemyCloud® Adjustable Cooling Pillow is ideal for hot sleepers. It features two sleep surfaces: breathable cotton on one side and a cool-to-the-touch surface on the other. Air flows easily through the fill to help prevent heat from building up—so you stay comfortable instead of constantly flipping the pillow.
Towels
What makes Miracle Made® Towels different?
They’re crafted from plush, hotel-grade cotton and finished with a silver treatment that helps reduce up to 99.7% of odor-causing bacteria on the fabric—so they stay fresher between washes.* They’re thick and absorbent, but are less prone to staying damp and getting musty than traditional towels.
What does the silver finish do?
The silver treatment helps limit odor-causing bacteria on the fabric. That means towels stay cleaner longer and don’t smell musty—so you’re not constantly doing laundry.*
Should I wash before first use?
Yes. We recommend washing before your first use for the best feel.
How do I care for my towels?
Machine wash warm with similar colors using a mild detergent. Tumble dry low and remove promptly. For more information on caring for your towels, and tips for removing stains, visit our Care Guide.
Laundry Detergent Sheets
What are the ingredients?
Our detergent sheets are made with simple, plant-derived ingredients including coconut-based cleansers and polyvinyl alcohol to help the sheet dissolve. They’re vegan, cruelty-free, and compact by design for easy storage and less waste.
Can I use them on all fabrics?
Yes—detergent sheets replace traditional liquid detergent. The same powerful clean, without the bulky plastic or mess. Always check garment care labels for specific fabric guidance.
Do they expire?
Stored in a cool, dry place, they’re good for up to three years.
Are they safe for sensitive skin?
Yes—our Laundry Detergent Sheets are made with a short list of plant-based ingredients and no added dyes or harsh fragrances. They’re designed to be gentle on both fabrics and skin. If you have highly sensitive skin, we recommend testing on a small load first.
Sleep Supplements
Will my sleep supplements ship with the rest of my order?
Sleep supplements ship separately from our bedding and bath products. If your order includes both, you may receive more than one package on different days. You’ll receive tracking information for each shipment.
How long will my sleep supplements take to arrive?
Sleep supplements typically take 1–5 business days to prepare and another 2–4 business days to arrive. Most orders are delivered within 3–9 business days. Delivery times may be longer during holidays or severe weather.
Where do you ship sleep supplements?
Sleep supplements currently ship to U.S. addresses only.
Can I change or cancel my sleep supplement order?
Sleep supplement orders move to fulfillment quickly. Contact us within 2 hours of placing your order if you need to cancel or update your shipping or billing information. Email help@support.miraclebrand.co as soon as possible and we’ll help if the order is still eligible for changes.
Can I return sleep supplements?
Yes. We offer a 100-day happiness guarantee on qualifying orders placed on our website. This policy is applicable to one opened jar or container within the order. To make your refund or return request, please email help@support.miraclebrand.co with your order number and reason for return, and we’ll send you instructions. Returning an order doesn't cancel your subscription. If you'd like to stop future deliveries, skip or cancel in your account, or let us know when you start your return and we'll take care of it.
What if my supplements arrive damaged or incorrect?
Email help@support.miraclebrand.co with your order number, a photo of the issue, and a brief description of what went wrong. We’ll review it and help with a replacement or refund.
What’s the difference between the three sleep supplements?
- Magnesium Glycinate is a daily magnesium supplement that supports muscle function, bone health, and healthy sleep patterns.*
- Deep Sleep Support is a comprehensive nighttime formula with melatonin, magnesium, amino acids, and botanicals that supports your natural sleep cycle, normal nervous system function, and restful sleep.*
- Wind Down Strips are fast-dissolving oral strips with melatonin and calming botanicals designed to support relaxation and restful sleep.*
How do I take the supplements?
- Magnesium Glycinate: Take three capsules once daily, or as directed by your healthcare professional.
- Deep Sleep Support: Take two capsules once daily. For best results, take 20–30 minutes before bedtime with an 8 oz glass of water, or as directed by your healthcare professional.
- Wind Down Strips: Place one oral strip on your tongue daily and allow it to dissolve.
Always follow the directions on the product label and do not exceed the recommended dose.
Should I check with my doctor before taking them?
If you’re pregnant or nursing, under 18, take medication, or have a medical condition, talk with your healthcare professional before taking any dietary supplement.
How should I store them?
Keep supplements out of reach of children and store them in a cool, dry place. Always follow the storage instructions on the product label.
Supplement Subscriptions
How do subscriptions work?
You can buy sleep supplements once or subscribe for automatic deliveries. Subscribers receive 20% off and free shipping on each subscription order. You can manage upcoming deliveries through your Miracle Made account.
How do I manage, skip, reschedule, or cancel my subscription?
Log in to your Miracle Made account using the same email address you used at checkout and open your subscription. From there, you can manage upcoming deliveries, including skipping, rescheduling, or canceling before your next scheduled order date.
I forgot to skip and my order was charged. Can I cancel it?
Subscription orders move to fulfillment shortly after they’re charged, so we can’t guarantee cancellation once an order has processed. If you don’t need the order, unopened sleep supplements can be returned within 100 days of delivery.
How do I update my shipping address or payment method?
You can update your subscription details through your Miracle Made account before your next scheduled order. If you need help, email help@support.miraclebrand.co.
Warranty
Yes. We offer a purchasable 2-year limited warranty on select products purchased directly from Miracle Made®.
1. 2 Year Warranty
Your Miracle Made sheet set, pillowcases, duvet cover, or towel (the “Product”) may be covered by a purchasable 2-year limited warranty (the “Warranty”). The Warranty applies to one eligible Product of your choice.
This Warranty is separate from our 100-Night Sleep Well Guarantee, which gives you time to use and experience eligible products at home before deciding if they’re right for you. The Sleep Well Guarantee is not a warranty and does not replace, extend, or otherwise affect any applicable warranty coverage.
This Limited Warranty gives you certain legal rights, and you may also have other rights that vary from state to state.
2. Products covered by this Limited Warranty
This Limited Warranty extends to sheet sets, pillowcases, duvet covers, and towels manufactured by Miracle Made and purchased directly from Miracle Made.
3. Who this Warranty extends to?
This Limited Warranty extends to the original purchaser of any Product as long as they have bought the 2 year warranty. All Miracle Made warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser of the Product. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Product from Miracle Made. Please retain a copy of your receipt as proof of purchase. All Miracle Made limited warranties are not transferable.
4. Miracle Made's limited Warranty and responsibilities
Miracle Made warrants the Product in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 2 years from the time your Product is purchased by you when the Product is used normally for its intended purposes.
5. What this Limited Warranty covers
This Limited Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
This Limited Warranty does not cover the following:
- Normal wear and tear as a result of washing and intended use. Please always follow our care guide: Antimicrobial Fabric Towels & Sheets Care Guide
- Comfort preference.
- Physical abuse or damage to the Products, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
- Damage caused by physical abuse, negligence, improper installation or misuse.
- Damage caused by institutional or commercial use.
- Damage caused by Acts of God or other natural forces.
- Replacement of any non-defective pieces of the Products (for example, if one component of the Product is defective, then we will replace the defective component only).
- Any Products by resellers who are not authorized retailers.
In the event of a Defect, Miracle Made's sole and exclusive liability and your sole remedy under this Limited Warranty will be, at Miracle Made’s option, to provide a repaired or replacement Product, subject to your fulfillment of “Your Responsibilities” below. The replacement Product may be provided in a color different from the Product you originally purchased.
6. Your responsibilities
In the event of a Defect and in order to get the benefit of this Limited Warranty, you must return your Product to Miracle Made and provide Miracle Made with proof of the original date of purchase. Should shipping costs be required to return your Product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this Limited Warranty. In the event of a Defect, Miracle Brand will ship a replacement Product (if applicable) to you. The replaced Product is subject to the same limited Warranty as the original Product. For example, if you obtain replacement Towels that are the same style and price as the original Towels, then the warranty term of the replaced Towels begins from the date of purchase of the original Towels.
All claims should be emailed with photos to help@support.miraclebrand.co
*Antimicrobial finish helps protect the fabric from odor-causing bacteria. Does not protect users against bacteria or other disease organisms.
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