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Warranty

Miracle Brand's 5-Year Limited Warranty

Your new Miracle Brand sheet set, pillowcase pair, duvet-comforter cover, towel(the “Product”) is covered by a 5-year limited warranty (the “Warranty”). This Limited Warranty gives you certain legal rights, and you may also have other rights which differ from state to state.

 

  1. Products covered by this Limited Warranty

This Limited Warranty extends to sheet sets, pillowcase pairs, duvet-comforter covers, and towels manufactured by Miracle Brand and purchased directly from Miracle Brand.
 

  1. Who this Warranty extends to

This Limited Warranty extends to the original purchaser of any Product as long as they have bought the 5 year warranty. All Miracle Brand warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser of the Product. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Product from Miracle Brand. Please retain a copy of your receipt as proof of purchase. All Miracle Brand limited warranties are not transferable. 

  1. Miracle Brand's limited Warranty and responsibilities

Miracle Brand warrants the Product in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 5 years from the time your Product is purchased by you when the Product is used normally for its intended purposes.
 

  1. What this Limited Warranty covers

This Limited Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
This Limited Warranty does not cover the following:
  • Normal wear and tear as a result of washing and intended use. Please always follow our care guide: Antibacterial Fabric Towels & Sheets Care Guide | Miracle Brand
  • Comfort preference.
  • Physical abuse or damage to the Products, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by physical abuse, negligence, improper installation or misuse.
  • Damage caused by institutional or commercial use.
  • Damage caused by Acts of God or other natural forces.
  • Replacement of any non-defective pieces of the Products (for example, if one component of the Product is defective, then we will replace the defective component only).
  • Any Products by resellers who are not authorized retailers.

In the event of a Defect, Miracle Brand's sole and exclusive liability and your sole remedy under this Limited Warranty will be, at Miracle Brand’s option, to provide a repaired or replacement Product, subject to your fulfillment of “Your Responsibilities” below. The replacement Product may be provided in a color different from the Product you originally purchased.
 

  1. Your responsibilities

In the event of a Defect and in order to get the benefit of this Limited Warranty, you must return your Product to Miracle Brand and provide Miracle Brand with proof of the original date of purchase. Should shipping costs be required to return your Product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this Limited Warranty. In the event of a Defect, Miracle Brand will ship a replacement Product (if applicable) to you.
The replaced Product is subject to the same limited Warranty as the original Product. For example, if you obtain replacement Towels that are the same style and price as the original Towels, then the warranty term of the replaced Towels begins from the date of purchase of the original Towels.
 

All claims should be emailed with photos to hello@miraclebrand.co